DwellPact support
Help for the whole rental relationship.
Tell us what happened, which workspace you were using, and the email on your DwellPact account. Never send passwords, full card numbers, bank credentials, or government identification by email.
Email DwellPact supportAccount access
Include the account email and whether you use the landlord or tenant workspace. For your security, we may need to verify account ownership.
Billing and refunds
For a Plus refund, include the account email, charge date, amount, and Stripe invoice or receipt identifier. Review the Plus refund policy. Do not send a complete card or bank number.
Property records
Include the property name, unit, and a short description of the record or action you need help with.
Security, privacy, or abuse
Use the subject “Urgent security concern,” “Privacy request,” “Unwanted invitation,” or “Abuse report.” Describe the issue without sending passwords, authentication codes, or private documents.
Support is provided by email while DwellPact is in early access. Payment timing can also depend on the landlord’s payout account, the original payment method, and financial-network processing. Accessibility feedback and requests for an alternative way to use a feature are welcome through the same address.